Returns

To request a return, please click here or on the person icon at the top right hand corner of the website and log in to your account with the email address provided at checkout. 

RETURNS POLICY

We have a 14-day return policy, which means you have 14 days after delivery of your item to request a return. The item must then be received to our returns address within 14 days of requesting your return and return being approved for Australian customers and 30 days for international customers.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags if applicable, and in its original packaging (for handbags, accessories and footwear).

To start a return you can log into your customer account via the 'person' icon located at the top right hand corner of our website in the menu section and request a return on your item. Or, you can contact us at info@yojaniboutique.com for further assistance.

We accept returned items due to change of mind or sizing for store gift card (with unlimited expiry) or exchange only. Refunds are not available unless the item is deemed faulty (approved once returned). Styles returned are subject to rejection if they do not satisfy the following requirements:

• The item is unworn and in original condition with all the tags still attached (if applicable) and in original packaging for footwear, handbags and accessories.
• The item has absolutely no marks, scratches or stains (including makeup and spray tan)
• The item does not have any odour (including deodorant, perfume, body odour or washing powder)
• A receipt and proof of purchase is available

We will process your return request within 1-2 business days and provide you with further instructions. If your return is accepted, we’ll send you a return shipping label for any damaged or faulty items, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If your item is not approved in its original condition, shipping fees to return this item to you will be charged a flat rate fee based on your location. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected. 

*Please note any products purchased from a sale collection or during a promotional sale period (excluding Final Sale items) are eligible for return for exchange or store credit. If an exchange is taking place, a flat rate postage fee of the below items weights will apply for the exchanged item to be dispatched. 

• 500 grams (17.6 oz) and under - $10 AUD
• 500 grams and 1000 grams (17.6-35.3 oz) - $15 AUD
• over 1000 grams (17.6-35.3 oz) - $25 AUD

If a store credit is requested, $10 AUD will be deducted from your credit for your future order's shipping fee, (as we offer free shipping on all orders and there is no shipping at checkout). Please note items marked final sale are not eligible for return for exchange or store credit, excluding items being returned due to fault.

For all items purchased at RRP or with our welcome discount for new customers, we can offer one free exchange dispatch. If you are needing any further exchanges after one exchange, we will require payment of the above weight ranges for the exchanged item to be dispatched. If a store credit is requested, the weight range payment will be deducted from your credit for your future order's shipping fee, (as we offer free shipping on all orders and there is no shipping at checkout).

Our returns address is located in Brisbane, Queensland, Australia.

As we offer free international shipping on all orders and exchange dispatches, we kindly ask that any return postage costs due to change of mind or sizing are at the cost of the purchaser. Please reach out to us, or submit your return request online by logging in to your customer profile at the top right hand corner of our website with your order number and email address. You can always contact us for any return questions at info@yojaniboutique.com. Once your item has been received, we will issue you with a store credit via gift card with an unlimited expiry. Please note we can only issue store credits in our local currency (AUD). Your store credit will be issued for the amount paid for your items on the return date's exchange rate as indicated by our Shopify system. Please allow 2-3 business days for your return to be processed.

On the rare instance of an inventory error in our system, the customer will be given the choice of a refund or replacement. If a replacement item is accepted and received, the same returns policy will still be applicable to this item. If there is a seven day delay in the processing and handling time with the order, we will ask the customer if they still wish to proceed with their order, if they choose to accept and the item is dispatched, the same returns policy will still be applicable to this item.

Unfortunately, we cannot accept returns on gift cards.

Please note that courier delays are completely out of our control. Courier delays that are subject to peak season traffic, weather events, customs clearance or remote location dispatch times are not an available reason for refund and our standard returns policy will apply. We will be able to offer an exchange or store credit for any return requests due to shipping delays.

Refunds and Replacements

Please note once an order has been placed in our system, the same policy will apply to order cancellation requests, regardless if the item has been dispatched. We are able to issue a store credit only (with unlimited expiry) if your item is yet to be sent, unless in the event that the order is unable to be fulfilled, such as an inventory issue to which a refund option is also available.

Our products are all hand-made with love and attention to detail and we work hard to ensure every piece from our collection arrives to you in perfect condition, but we know that faults can sometimes occur. In the unlikely event that you have received a damaged or faulty item and you have notified us within 14 days of your delivery date, it is our responsibility to issue you with a replacement or refund. Alternatively, if you prefer not to have the item reshipped, we can provide a refund or store credit via gift card of the same value (all store credit gift cards for faulty items will have an unlimited expiry). A return shipping label will be provided for all faulty or damaged items only for you to return this to us and upon inspection, a replacement item will be dispatched to you as soon as possible. Faulty problems include broken holes, unsewn seams, and damaged segments. If you believe you have received an item with a sizing fault or another issue not able to be depicted via images/videos, your item will need to be returned at your cost to be inspected before being issued with a refund, replacement or store credit and if deemed faulty, postage will be reimbursed. If you are needing an item reviewed for a sizing fault issue, please allow up to five business days. Please note Yojani Boutique reserves the right to address any other faults or issues not mentioned above.

Please note refunds can only be requested on an order that has been received as faulty on an original purchase order. If you have received a faulty item from an exchange on an original purchase order, only a replacement, exchange or store credit is able to be requested and issued, as this is the original payment method to which the order is to be refunded to. 

*Please note we are unable to offer an exchange or change of mind on underwear garments or earrings due to hygiene reasons.

We will offer featured products on temporary sale and sitewide sales through promotional periods. Please note once an order has been placed and items purchased, we are not able to offer refunds on the related order if the same items are on sale at a later period. This is inclusive of items purchased on pre-order.

Damages and Issues

Please inspect your order upon immediate receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Please note that any faulty items returned back will still need to be in new and original condition with tags attached (if applicable). Please note Yojani Boutique reserves the right to reject a return of your faulty item if the item appears to have been worn. Postage back to the customer for a rejected return will be at the customer's expense.

Our items are handmade with care however please note that minor loose threads post production are common and are not counted as a fault to any item, unless it has drastically affected the structural integrity of the garment. Please also note we do not deem items with very small or faint marks/stains as items with quality issues.

Replacements and Returns

We will notify you once we’ve received and inspected your return to let you know if it has been approved or not. If approved, you’ll be issued with your store credit via gift card with an unlimited expiry, or notified that your replacement item is on the way. If not approved, the item is able to be returned to the customer at their own cost.

• Please remember to keep the tracking information for your return package. To ensure a smooth return process and for the security of both our customers and our business, we kindly request that you retain the tracking information for your return package.

• The customer is responsible for all return or exchange shipping costs.

Lost Items

Please contact us at info@yojaniboutique.com for any questions.