To get started, simply enter your order number and the email address used at checkout into the Returns Portal above. From there, you can select the item(s) you'd like to return and choose your preferred option of an exchange or store credit.

Any applicable return shipping fees or exchange dispatch fees are at the expense of the customer and will be clearly displayed before you finalise lodgement.

Once your return has been lodged, you have 7 days to hand your parcel over to the carrier. If your parcel is not in the network within this timeframe, your return may be automatically cancelled, as we will assume you have decided to keep the item(s).

Once your return has been approved, you'll receive a confirmation of lodgement email, with instructions on how to send your item back to us. Upon arrival at our Australian returns facility, approved returns are generally processed within 2–3 business days.

Please note: All returns must be lodged and approved through our online Returns Portal before being sent back.

For further information on return eligibility, timeframes, shipping fees and other important details, please refer to the sections below.

All change-of-mind return and exchange requests must be submitted within 14 days of parcel delivery. 

We recommend arranging your return promptly and retaining your tracking information until your return has been processed.

We offer return shipping labels for customers worldwide, with rates varying depending on location.

Australian & Other International Returns

Return shipping fees vary depending on your country and location.

Your applicable return shipping fee, along with any additional exchange shipping charges, will be clearly displayed in our Returns Portal before you finalise your return.

Return shipping fees for change-of-mind, fit and sizing returns are the responsibility of the customer unless covered by eligible Returns & Package Protection.

United States Returns

For customers in the United States, we offer a flat-rate return shipping fee of $20 USD via USPS, per return parcel.

This fee covers the cost of returning your eligible item(s) to our Australian returns facility.

For exchanges, an additional redispatch shipping fee applies to purchases made using a discount greater than 10%, or where subsequent exchange shipping charges apply.

Any applicable exchange redispatch fees will be added to your return shipping cost, with the total clearly displayed before you finalise your return.

For added peace of mind, we offer optional Returns & Package Protection at checkout for customers in a variety of eligible countries.

When added to your order, this protection covers the cost of return shipping should you need to return an eligible item for exchange or store credit.

What does it include?

• Unlimited prepaid return labels for eligible returns and subsequent exchanges associated with your original order, allowing you to find your perfect fit or style.
• Additional parcel protection for orders that are lost or damaged during transit.

If you choose not to add Returns & Package Protection, you're still welcome to return eligible items. The applicable return shipping fees will be displayed in our Returns Portal before you finalise your request.

Please note:

Returns & Package Protection covers return shipping costs only. Any applicable exchange redispatch fees are charged separately and are not included in this protection.

All returns must meet our standard return eligibility requirements and timeframes. Unlimited return labels do not extend or override these conditions.

Returns & Package Protection cannot be cancelled or refunded once an order has been placed. Parcel protection applies during transit only and ends once delivery has been confirmed by the courier.

We understand that finding the perfect fit can sometimes take a little trial and error.

If your item isn't quite right, we're happy to offer an exchange or store credit for eligible returns.

Exchanges

You can request an alternative size or style, subject to availability.

Exchange Redispatch Fees

• Full-price purchases and discounts of 10% or less: One complimentary exchange redispatch is included.
• Purchases using a discount code greater than 10%: An exchange redispatch shipping fee applies.
• Subsequent exchanges: Additional redispatch shipping fees may apply.

Return shipping fees are separate from exchange redispatch fees, and are not covered by the Returns & Package Protection.

Any applicable return shipping and exchange redispatch fees will be clearly displayed in our Returns Portal before you finalise your return.

Please note that exchanges are subject to stock availability, and any price difference between items may be payable or refundable to store credit.

Store Credit

If you'd prefer to choose something later, we can issue your return value as a store credit.

Store credits are valid for three years from the date of issue and can be used towards future purchases on our website.

Store credit is issued once your returned item has been received, inspected and approved.

Refunds

As noted in our returns policy linked sitewide, returns for change of mind, fit, style preference are accepted for exchange or store credit only.

Refunds to the original payment method are not available for these reasons, except where required by applicable consumer law.

To ensure all customers receive their pieces in beautiful condition, returned items must meet the following requirements:

• Items must be unworn, unused and in their original condition.
• All original tags must remain attached.
• Items must be free from makeup, fake tan, stains, marks and damage.
• Items must be free from perfume, deodorant, body odour and other scents.
• Footwear, handbags and accessories must be returned with their original packaging.
• Swimwear bottoms must be returned with the hygiene sticker attached and in tact. 

We reserve the right to decline change-of-mind returns that do not meet these requirements.

If a return is not approved following inspection, the customer will be responsible for any shipping fees associated with returning the item to them.

Items purchased during promotional periods, sales, or using a discount code (including our welcome discount) are eligible for return in accordance with our standard returns policy.

Final Sale Items

Items clearly marked as Final Sale are not eligible for change-of-mind returns, exchanges or store credit.

Promotional Pricing

Discounts and promotional offers cannot be applied retrospectively. If an item is reduced in price after your purchase, we are unable to refund the difference or apply the new promotional price to your existing order.

We take great care in the quality of our garments. If you believe you've received a faulty, damaged or incorrect item, please contact our customer care team with your order number, a description of the concern and supporting photographs or videos.

Faults & Consumer Rights

Where Australian Consumer Law applies:

• Minor Faults: Repairable issues such as minor stitching, seam or hardware defects. We may offer a partial refund, repair or replacement within a reasonable timeframe.
• Major Faults: Significant defects affecting the garment's quality, functionality or intended use, including serious structural damage or faults that cannot be remedied within a reasonable timeframe. Customers may choose a refund or replacement in accordance with their statutory rights.
• Other Consumer Guarantee Failures: Where an item fails to meet applicable consumer guarantees, including acceptable quality, durability or its advertised description, we will provide the appropriate remedy required by law.

Fault Assessment & Inspection

All reported concerns are assessed individually using the photographs, videos and information provided. Where necessary, we may request the item be returned for physical inspection. 

Where a fault is confirmed under applicable consumer law, reasonable return shipping costs will be covered or reimbursed in accordance with our legal obligations.

Manufacturing Variations & General Wear

Minor loose thread offcuts, cosmetic variations and standard manufacturing tolerances do not automatically constitute faults, provided the garment meets applicable consumer guarantees.

Damage caused by normal wear and tear, accidental damage, improper care or misuse is not considered a manufacturing fault.

Sizing & Measurement Variations

Our size guides are provided as a reference, and garment measurements may vary by approximately 2 cm due to fabric characteristics and manufacturing tolerances.

Minor variations do not automatically constitute a fault. However, where an item is materially different from its advertised measurements or description, an appropriate remedy will be provided where required by law.

All concerns are assessed individually, and nothing in this policy excludes, restricts or limits your statutory rights under applicable consumer protection laws.

At Yojani Boutique, we proudly ship worldwide and recognise that consumer protection laws may vary depending on your country of residence.

Our standard returns policy provides exchanges or store credit for eligible change-of-mind, fit and sizing returns. However, customers in certain countries may have additional statutory rights that take precedence over our standard policy.

European Union & UK Customers

For eligible online purchases delivered to customers in the European Union and the United Kingdom, a statutory 14-day withdrawal period generally applies from the date of delivery.

During this period, eligible customers may withdraw from their purchase and request a refund to their original payment method, in accordance with applicable EU or UK consumer protection laws.

To exercise this right, please contact our customer care team at info@yojaniboutique.com within 14 days of receiving your order, clearly stating your intention to withdraw from the purchase.

Customers are responsible for return shipping costs when exercising their statutory right of withdrawal.

Certain products may be excluded from statutory withdrawal rights where permitted by law, including qualifying hygiene-sensitive products that have been unsealed after delivery.

Other International Customers

For customers outside the European Union and United Kingdom, our standard returns policy applies.

Nothing in our returns policy excludes, restricts or overrides any statutory consumer rights that cannot lawfully be excluded.

Pre-Orders

We love offering our customers early access to upcoming collections through pre-orders.

Please note that all pre-order arrival and dispatch dates are estimates only. While we do our best to meet these timeframes, occasional production, customs or shipping delays can occur.

If your pre-order experiences a significant delay of more than four weeks beyond its original estimated arrival timeframe, please contact our customer care team.

Order Cancellations

Once an order has been placed, we begin preparing it for fulfilment, and our standard returns and cancellation policy applies.

For voluntary cancellations, including pre-orders, refunds to the original payment method are not generally available. We may offer store credit in accordance with our change-of-mind policy. Some pre-order items may be produced on a made-to-order basis or purchased on your behalf, and cancellation options may therefore be limited.

If we are unable to fulfil your order, you will be entitled to a refund to your original payment method where required by applicable law.

These terms do not affect your statutory rights under applicable consumer protection laws, including rights relating to significant delays, unfulfilled orders, faulty goods or goods that are not as described.

For hygiene and other reasons, certain items are not eligible for return.

These include:

• Earrings: For hygiene reasons, earrings cannot be returned or exchanged.
• Underwear: Underwear garments are not eligible for return or exchange.
• Swimwear: Swimwear may be returned provided the original hygiene strip remains fully intact, attached and unaltered, and the item meets our standard return eligibility requirements.
• Final Sale Items: Products clearly marked as Final Sale at the time of purchase are not eligible for return or exchange.
• Gift Cards: Gift cards are non-returnable and cannot be redeemed for cash.

We work closely with our shipping partners to deliver your order as efficiently as possible.

Occasionally, deliveries may experience delays due to customs processing, peak trading periods, weather events or other circumstances outside our control.

Delivery timeframes are estimates only.

If your parcel is delayed, lost, damaged or incorrectly delivered, please contact our customer care team so we can assist with reviewing the matter.

Optional Returns & Package Protection may provide additional coverage for eligible parcels while in transit.

Please retain your return tracking information until your return has been successfully received and processed. If you opted to not purchase a label via the Returns Portal please ensure you upload your return tracking as soon as possible.

All returns must be submitted through our online Returns Portal before items are sent back.

If your return is rejected following inspection, our team will contact you with further information and any applicable return-to-customer shipping charges.