Shipping policy
Free Worldwide Delivery
We proudly ship to customers around the world from our Australian and international fulfilment centres. Shipping from multiple fulfilment centres helps us reduce delivery times, minimise shipping distances, and support a more sustainable fulfilment process.
Duties & Taxes
Duties are included within your order total. Any applicable taxes are calculated and added at checkout, so there are no unexpected charges upon delivery.
Processing Times
Orders are typically dispatched within 2–3 business days (Monday–Saturday), unless otherwise stated on the product page. Please note, dispatch times may be slightly extended during promotional periods, holidays, or peak sale periods.
Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details.
Need your order by a specific date? We recommend contacting our Customer Care team before placing your order, and we’ll do our best to assist where possible.
Estimated Delivery Times
Once your order has been dispatched, you can expect delivery within the below estimated timeframes.
|
Destination |
Estimated Delivery Time* |
Free Shipping Threshold |
|---|---|---|
|
Australia |
1–5 business days for most metro areas |
Orders over $150 AUD |
|
New Zealand |
2–5 business days for most metro areas |
Orders over $170 NZD |
|
United States |
4–8 business days for most metro areas |
Orders over $100 USD |
|
Canada |
4–8 business days for most metro areas |
Orders over $140 CAD |
|
United Kingdom |
3–8 business days for most metro areas |
Orders over £80 GBP |
|
Rest of World |
4–10 business days (estimated) |
Orders over $100 USD |
Please note delivery estimates are provided as a guide only and may vary depending on your location, customs clearance, and peak shipping periods.
Pre-Orders
Any item available on pre-order will display an estimated dispatch timeframe on the product page.
If your order contains both an in-stock item and a pre-order item, your order will be dispatched together once all items are available, unless otherwise requested. As soon as your order has been shipped, you'll receive an email with your tracking information.
Track Your Order
Once your order has been dispatched, we'll send you a confirmation email containing your tracking details. You can also view your order status by logging into your customer account at any time.
Need To Make A Change
If you need to update your shipping address or request an amendment to your order, please contact our team as soon as possible.
We'll always do our best to accommodate requests prior to dispatch. However, as orders begin processing shortly after being placed, we can't guarantee changes can be made once fulfilment has commenced.
Returned to Sender & Redirection of Parcels
If a parcel cannot be delivered due to an incorrect or incomplete address, refusal, or failure to collect from a local delivery point, it may be returned to sender.
Once the parcel has been returned to our warehouse, we will contact you regarding the available redelivery options. Redirection or reshipping fees may apply and must be paid prior to redelivery. Please note that redirection or reshipping may result in additional delivery time.
Lost, Stolen & Missing Parcels
Once your order has been dispatched, tracking information will be provided so you can follow your delivery progress. We recommend monitoring your tracking updates and ensuring your delivery address is correct at checkout.
If your parcel shows as delivered but you are unable to locate it, we recommend checking with household members, neighbours, building reception, or any nominated safe locations where your parcel may have been left.
If you're still unable to locate your parcel, please contact our Customer Care team. We'll do our best to assist and guide you through the next steps.
Questions?
If you have any questions before placing your order, our team is here to help.
Reach out to us via live chat or email info@yojaniboutique.com, and we'll be happy to assist.