Shipping policy
FREE SHIPPING
We are proud to offer our customers complimentary free standard worldwide shipping from all of our warehouses to most countries around the world.
Please be advised that occasional shipping/tracking delays may occur. It is rare that these delays will exceed 7 business days.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some remote locations we are unable to ship to for free. If you happen to be from one of those countries we will contact you. Alternatively, there will be a shipping charge at checkout for your provided address.
LOST/MISSING/DAMAGED PACKAGES
Yojani Boutique is not liable if an incorrect/incomplete address is placed during the checkout process. Please make sure that your billing and shipping address is correct prior to processing your order. Please note that shipping addresses are automatically synced to our logistics system and are not manually adjusted. If an incorrect/incomplete address is applied at checkout and the delivery fails, your package will be returned to our logistic's warehouse address located in your shipping country. We love to offer complimentary international shipping for all orders however we are charged redirection fees from our logistics provider if a parcel is returned to their warehouse and a $20 AUD redirection charge will be invoiced to the customer and must be paid prior, for the redirection to be dispatched to the correct address. Please note this process can take between 7-15 business days.
Yojani Boutique is NOT responsible for any lost, stolen or damaged packages.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
ORDER PROCESSING & FULFILMENT
Please allow 2-3 business days (Monday-Friday) for processing and handling of your order, unless otherwise advised in the product description. Expect an email within this time to let you know your order is on the way! Fulfilment is processed at two locations dependent on your item and shipping location. We fulfil and dispatch from Brisbane, Australia and from our factory warehouse in Asia. Please note these times may be slightly exceeded over peak periods.
When your order has been dispatched, you will receive an email with tracking information. Please allow logistics to update over 1 business day post order dispatch. You will also be emailed with any shipping updates if applicable.
Please note if you have purchased multiple items that is inclusive of a pre-order item, the order will not be dispatched until all items have been fulfilled.
SHIPPING TIME
Shipping time is estimated within 7-10 days, unless otherwise specified in the product description. We love to offer this service free of charge from our international warehouse.
*This doesn’t include the 2-3 business day order processing time of your order.
*All shipping times exclude clearance/customs/peak season/remote delivery location delays and covid-19 delays
For domestic orders, most orders will be delivered with Australia Post and tracking information will be available through the Australia Post website. If an alternative courier is assigned for collection to deliver your order, this information will be emailed through.
All international orders will be delivered using your standard courier service for your country of origin. For more information, please contact info@yojaniboutique.com
TRACKING INFORMATION
You will receive an email with a tracking information once your order is shipped. You can also track the status of your order by logging into your customer account on the 'person' icon located at the top right hand corner of the website.